How to Make a Complaint
1. If you wish to make a complaint about the actions of an officer or about any aspect of law-enforcement operations, please:
- Come to the Department and tell any employee that you want to make a complaint; or
- Call the Department at 540-868-7233 or the Vice President of FAS and tell the person answering the phone that you want to make a complaint; or
- Write your complaint and mail it to the Chief of Police; or
- Submit the below form online
2. A supervisory officer will assist you in filling out a complaint form. This form asks you to identify yourself and then to give specific details about your complaint.
3. Your complaint will then be investigated. You may be contacted and asked additional questions about your complaint.
4. If it is going to take a long time to investigate your complaint, you will receive a letter telling you approximately when you may expect a reply.
5. When your complaint has been investigated, the Chief of Police will review the investigation and will write you a letter explaining what has been found out about the matter.
Police Department Complaints Against Personnel Form
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