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SUMMARY:Extraordinary Customer Service
DESCRIPTION:Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line.  Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You”ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.  \nAgenda \nUnit 1: Understanding Your Customer\nWhy customer service is important\nKnowing your customer\nCustomers are constantly evaluating you\nBasic customer service skills you may not have thought of \nUnit 2: Setting Customer Expectations\nAnalyzing customer contacts\nDeveloping internal customer targets\nHow to easily exceed your customers” expectations \nUnit 3: Developing Effective Processes\nWhat is working for your customers\nRe-engineering your process\nWays to give the best information\nHandling complaints \nUnit 4: Marking Customer Service Extraordinary\nTweaking the customer”s experience\nTelling the world how great you are\nHaving fun
URL:https://laurelridge.edu/event/extraordinary-customer-service-3/
LOCATION:Online 24/7\, VA\, United States
CATEGORIES:Business and Professional Development,Career Enhancement,Workforce Solutions
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