Multi-Factor Authentication (MFA) Setup for Students

Beginning March 7, 2022 Multi-Factor Authentication will be required to log in to MyLaurelRidge/VCCS. At that time the Email-Based One Time Password will automatically be enabled.

What is multi-factor authentication?

MFA is another layer of online security that requires you to verify you are who you say you are. This additional security measure helps protect students’ and the college’s data. There are several MFA options available. Some require use a mobile device that you always have with you.

Do I have to set up multi-factor authentication?

Yes. All students, regardless of the types of classes you take, are required to set up multi-factor authentication (MFA) to access the myLaurel Ridge portal and the apps in the portal, such as Canvas, Gmail, SIS and Navigate.

What should I consider as I set up MFA?

  • Important: Before starting to set up MFA, check your personal information in SIS, making sure your personal email address and mobile number are up-to-date and that your mobile number is listed in the “mobile” number field. Some MFA options access this information each time you log in, so it is important that your information is correct. Not sure how to check this information in SIS or how to change it? Check out our tutorial.
  • There are several options. Choose the option that’s best for you. We also recommend setting up a back-up method.
  • Give yourself time. The set-up process can take several minutes. Don’t try to set it up right before a class starts or an online assignment is due.

What MFA methods are available?

Click on the options below to learn about that specific MFA method and how to setup.

Push Notification

This method sends a push notification to your smartphone through the RapidIdentity PingMe app requesting approval for the sign in. It will require you to install the RapidIdentity App on your phone. This is a passwordless method so you will no longer need to enter your account password when signing in. It is highly recommended that you have biometrics (eg, fingerprint ID, FaceID) enabled.

Push Notification MFA Setup

It is highly recommended to have biometrics enabled on your smartphone for this method. Otherwise the Time-Based One Time Password method is likely a better option.

1. Install the RapidIdentity app by going to the app store for Apple phones or the Google Play store for Android.

2. Launch the RapidIdentity app and if prompted it is recommended that you allow Notifications.

3. Tap Continue.

4. Tap Add Manually.

5. Tap Add a Server Account

6. Enter Server URL as https://identity.my.vccs.edu.

7. Tap submit in the top right.

8. Enter your MyLaurelRidge/VCCS credentials and then Tap submit in the top right.

9. Create Pin. This is a 6 – 8 digit number. You must remember this pin. Then tap submit in the top right.

10. If done correctly you will receive a pop up saying Success and that the account has been added successfully. Tap OK.

11. The app will give you a One-Time Password that we don’t need so just tap Done.

12. Navigate to MyLaurel Ridge on your phone or computer, enter your username, and tap Go.

13. The next page will say Pinging… It is waiting for you to approve the login. You do that by opening the RapidIdenity app on your phone and tapping approve. It may ask you for your PIN that you created in step 9 or for biometrics.

Time-Based One Time Password

This method uses an app on your smartphone to generate a one time password every 30 seconds. You use the the One Time Password in addition to your account password. You will need to install one of the following apps on your cell phone: RapidIdentity PingMe, Microsoft Authenticator, or Google Authenticator.

Time-Based One Time Password MFA Setup

These steps must be done before proceeding to the specific app steps.

  1. Log in to MyLaurel Ridge.
  2. On the right side of the blue bar click your name.
  3. Click Profile Settings.
  4. In the bottom right click the blue Edit Profile button.
  5. Check the box that says Opt-In MFA TOTP.
  6. In the bottom right click the blue Save button.
  7. Log out and continue with the instructions below for the app of your choosing.

Note: You only need to choose one of the following Apps.

Microsoft Authenticator

  1. Install the Microsoft Authenticator app on your smartphone by going to the App store for Apple phones and the Google Play store for Android.
  2. On your computer navigate to MyLaurel Ridge.
  3. Enter your username and click GO. You should get a screen with a QR code.
  4. On your smartphone, open the Microsoft Authenticator app.
  5. Tap the 3 dots in the top right. If your app has a plus sign tap that.
  6. Tap Add account.
  7. Tap Personal account.
  8. Tap Scan a QR code.
  9. Scan the QR code on your computer with your phone.
  10. On your phone tap the newly created account.
  11. On your computer enter the 6 digit One-time password code from your phone where it says Code.

Google Authenticator

Google Authenticator Tutorial

  1. Install the Google Authenticator app on your smartphone by going to the App store for Apple phones and the Google Play store for Android.
  2. On your computer navigate to MyLaurel Ridge.
  3. Enter your username and click GO. You should get a screen with a QR code.
  4. On your smartphone, open the Google Authenticator app.
  5. Tap the plus sign in the bottom right.
  6. Tap Scan a QR code.
  7. Scan the QR code on your computer with your phone.
  8. On your computer, enter the 6 digit code from your phone where it says Code.

Email-Based One Time Password

This method uses an alternative email (NOT your @email.vccs.edu account) to send a One Time Password. You will need to check your profile in SIS and make sure you have a valid alternative email. This method is a good choice if you do not have a smartphone or as a backup method.

Email-Based One Time Password MFA Setup

  1. Log in to MyLaurel Ridge.
  2. Click on SIS: Student Information System
  3. Click on My Student Information
  4. On the left click on Personal Information
  5. Click Email Addresses
  6. Ensure that the email you’d like to use is listed. Reminder: this cannot be your @email.vccs.edu address.
  7. Return to the applications page. This is the page you are on when you first log in.
  8. On the right side of the blue bar click your name.
  9. Click Profile Settings.
  10. In the bottom right click on the blue Edit Profile button.
  11. Check the box that says Opt-In MFA Email Authentication.
  12. In the bottom right click the blue Save button.

Setup is now complete.

 

SMS

This method sends a text to your cell phone with a One Time Password. You will need to check your profile in SIS to make sure you have the correct phone number listed as phone type mobile. This method should only be used if it’s not possible to use another method.

SMS MFA Setup

1. Log in to MyLaurel Ridge.

2. Click on SIS: Student Information System

3. Click on My Student Information

4. On the left click on Personal Information

5. Click Phone Numbers.

6. The text will be sent to the phone number listed with phone type: Mobile. Ensure it is the correct number. If you don’t have phone type: Mobile listed click add a phone Number to add it.

7. Return to the applications page. This is the page you are on when you first log in.

8. On the right side of the blue bar click your name.

9. Click Profile Settings.

10. In the bottom right click on the blue Edit Profile button.

11. Check the box that says Opt-In MFA SMS (Least Secure).

12. In the bottom right click the blue Save button.

Setup is now complete.

Additional Options

Additional options for MFA may be found on the Virginia Community College’s Multi-Factor Authentication support site.

What if I need help logging in to MyLaurelRidge?

For assistance with setting up MFA, please email [email protected]. If you are unable to access your MyLaurelRidge account, please contact the Enrollment Services Office at 540-868-7110 and they can assist you with your account and password recovery issues.